When a mechanical problem interrupts your day, start by contacting the garage. Tell us what happened, where the vehicle is and whether it is currently running.
The garage can discuss urgent repair enquiries involving engines, brakes, suspension and clutches. Availability depends on the fault and current workshop commitments, so call before travelling or arranging transport.
Do not assume the vehicle is safe to drive or that it can be repaired immediately. Describe the problem, discuss how it can reach the workshop if needed and confirm what assessment can be offered. Recovery, mobile call-outs and out-of-hours attendance must be discussed and confirmed separately.